GTXNodes — Refund Policy

1. General Policy

All payments made to GTXNodes are generally non-refundable unless explicitly stated otherwise.

Purchasing a service means you fully understand service specifications, billing terms, resource limits, and product details.

2. Eligible Refunds

Refunds may only be considered if the service was never delivered, the purchased service cannot be provisioned, or a major technical issue caused directly by GTXNodes cannot be resolved.

Refund requests must be submitted within 24 hours of purchase.

3. Non-refundable Cases

• Change of mind, lack of technical knowledge, incorrect purchases, user misconfiguration, inactivity, failure to use the service, or poor optimization.
• Lag caused by user files/plugins, unsupported software, network issues outside GTXNodes infrastructure, abuse violations, or suspensions due to Terms of Service violations.
• Custom services or configurations, dedicated resources, setup fees, domain-related services, and cryptocurrency payments unless approved.

4. Chargeback Policy

Opening a payment dispute or chargeback without contacting support first may result in immediate service suspension, permanent blacklist, account termination, and fraud reporting.

GTXNodes reserves the right to dispute fraudulent chargebacks using stored logs, invoices, IP logs, and delivery evidence.

5. Abuse of Refund System

Users attempting to abuse the refund system may lose refund eligibility permanently, be blacklisted from future purchases, and have services terminated.

6. Service Cancellation

Cancelling a service does not automatically qualify for a refund. Users are responsible for cancelling recurring subscriptions before the next billing cycle.

7. Payment Reversals

If a payment is reversed after successful service delivery, GTXNodes may suspend all active services, terminate accounts, and block future orders.

8. Processing Time

Approved refunds may take several business days depending on the payment provider.

9. Policy Changes

GTXNodes reserves the right to modify this Refund Policy at any time without prior notice.

10. Agreement

By purchasing services from GTXNodes, you acknowledge that you have read and agreed to this Refund Policy.

GTXNodes
Official Hosting Services

Contact

For refund requests, billing disputes, or payment questions, contact GTXNodes support before opening any payment dispute.